Privacy Policy

Last updated: 19 September 2025

Third Rock MD Australia (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
We may collect the following types of personal information:

  • Name, contact details (email, phone number, address)

  • Payment and billing information

  • Account login details (if applicable)

  • Information you provide via forms, enquiries, or when using our services

  • Website usage data (e.g. IP address, browser type, cookies, analytics data)

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Information
We may collect personal information when you:

  • Visit our website

  • Make a purchase or booking

  • Subscribe to our mailing list

  • Submit an enquiry or contact us

  • Interact with us on social media

We may also use cookies and similar technologies to improve your experience on our website.

3. Use of Personal Information
We may use your personal information to:

  • Provide products and services to you

  • Process payments and transactions

  • Respond to enquiries and provide customer support

  • Send you marketing communications (where you have consented)

  • Improve our website, services, and customer experience

  • Meet legal and regulatory obligations

4. Disclosure of Personal Information
We may disclose personal information to:

  • Service providers and partners who assist in our operations (e.g. payment processors, IT providers, marketing platforms)

  • Regulatory bodies or law enforcement where required by law

  • Other parties with your consent

We will not sell or rent your personal information to third parties.

5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage method is 100% secure.

6. Overseas Disclosure
Some of our service providers may be located overseas (e.g. cloud storage, payment gateways). Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.

7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us (details below) to make such a request.

8. Marketing Communications
If you have subscribed to receive updates from us, you may opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us. We will investigate and respond to your complaint promptly. If you are not satisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us:

Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Business Address]